| TUCSON(LM) >2013 > G 2.0 DOHC > Body Electrical System > AVN System>Troubleshooting |

Troubleshooting Guide
Before Thinking The Product Has Malfunctioned
1. | Errors which occur during the operation or installation of the device may be mistaken as a malfunction of the actual device.
2. | If you are having problems with the divice, try the suggestions listed below.
3. | If the problems persist, contact your point of purchase or the nearest service center.
Problem | Function
There are small red, blue, or green dots on the screen | Because the LCD is manufactured with technology requiring high point density, a pixel deficiency or lighting may occur within 0.01% of total pixels.
The sound or image is not working |
• | Has the switch for the vehicle been turned to [ACC] or [ON]?
• | Has the SYSTEM been turned OFF?
The video is being displayed but sound is not working |
• | Has the volume been set to a low level?
• | Has the volume been set on mute?
When the power is turned on, the corners of the screen are dark |
• | The display looking somewhat darker after prolonged periods of use is a normal phenomenon with LCD panels. It is not a malfunction.
• | If the screen is very dark, contact your point of purchase or the nearest service center.
Sound is working from only one speaker |
• | Is the position of FAL/BAL sound controls or volume adjusted to only one side?
Sound and video does not work in AUX mode | Is the audio and video connector jacks fully inserted into the AUX terminal?
The external device is not working | Is the external device connected with a standard connector cable?
The road is missing | Some map data may be missing or incorrect.
The road name is spoken incorrectly | The TTS(Text To Speech) engine speaks the street name based off of the phonetic spelling. This will continuously be update with the map datebase.
Troubleshooting
Problem | Possible Cause | Solution
The power does not turn on. | The fuse is disconnected. | Replace with a suitable fuse. If the fuse is disconnected again, please contact your point of purchase or service center.
Device is not properly connected. | Check to see that the device has been properly connected.
XM only goes through one category | The XM mode is in category. | Press the mode button to change to channel mode.
The CD does not play. | The DISC has not been inserted or has been inserted upside down. | Insert the disc properly so that the sides are facing the correct direction.
The DISC has been contaminated. | Wipe dirt dirt and other foreign substances from the DISC.
The vehicle battery is low. | Charge the battery. If the problem persists, please contact your point of purchase or service center.
A disc which is not supported by the device has been inserted. | Insert a disc which is supported for play by the device.
The sound does not work. |
• | The volume level is set the lowest level.
• | The connector is not properly connected.
• | The device is currently fast-forwarding, rewinding, scanning, or playing in slow mode.
• | Adjust the volume level.
• | Check the connection state.
• | The sound will not work when the device is fast-forwarding, rewinding, scanning, or playing in slow mode.
The sound or video quality is low. |
• | The DISC is dirty or scrached.
• | Vibration is occuring from the position in which the conversion switch has been installed.
• | The color and tone quality of the image is low.
• | Wipe off water or dirt from the DISC. Do not use a disc which has been scrached.
• | The sound may be short-circuited and the image distorted if the device begins to vibrate. The device will return to normal operation once the vibration has stopped.
• | Aging of the video display and deterioration in performance may cause certain quality degradations.
The USB does not work. |
• | USB memory is damaged.
• | USB memory has been contaminated.
• | A separately purchased USB HUB is being used.
• | A USB extension cable is being used.
• | A USB which is not a Metal Cover Type USB Memory is being used.
• | A HDD type, CF, SD Memory is being used.
• | There are no music files which can be played.
• | Please use after formatting the USB into FAT 12/16/32 format.
• | Remove any foreign substances on the contact surface of the USB memory and multimedia terminal.
• | Directly connect the USB memory with the multimedia terminal on the vehicle.
• | Directly connect the USB memory with the multimedia terminal on the vehicle.
• | Use a standard USB memory.
• | Use a standard USB memory.
• | Only MP3, WMA file formats are supported. Please use only the supported music file formats.
The iPod is not recognized even though it has been connected. |
• | There are no titles which can be played.
• | The iPod firmware version has not been properly updated.
• | The iPod device does not recognize downloads.
• | Use iTunes to download and save MP3 files into the iPod.
• | Use iTunes to update the firmware version and reconnect the iPod with the device.
• | Reset the iPod and reconnect with the device.