Ask the customer when and how the trouble occurred using the interview check list.
KEYLESS ENTRY(DIAGNOSTICS) >Check List for Interview
Did you interview the customer?
Perform basic inspection.
KEYLESS ENTRY(DIAGNOSTICS) >General Description>INSPECTION
Is the check result OK?
Turn the ignition switch to OFF.
Connect the Subaru Select Monitor to data link connector.
COMMON(diag)>Data Link Connector
Turn the ignition switch to ON and run the Subaru Select Monitor.
Select [Keyless Entry].
For detailed operation procedures, refer to “Help” of application.
Is communication possible?
Check the communication circuit.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Procedure for Subaru Select Monitor Communication
Read the DTC of [Keyless Entry] using the Subaru Select Monitor.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)
Are any DTCs displayed? (Current malfunction)
Record the DTC, time stamp and freeze frame data, and
5
Keyless entry system is normal.
Perform the diagnosis for the displayed DTCs.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST
Repair or replace the cause of trouble.
Using the Subaru Select Monitor, perform the clear memory of [Keyless Entry].
COMMON(diag)>Clear memory
Execute the inspection mode.
KEYLESS ENTRY(DIAGNOSTICS) >Inspection Mode
Read the DTC of [Keyless Entry] using the Subaru Select Monitor.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)
Are any DTCs displayed? (Current malfunction)
Repeat step 5 until DTC is not shown.
Finish the diagnosis.
Inspect the following items regarding the vehicle’s state.
|
Keyless Entry Check List for Interview Date of Vehicle Bring-in Year Month Date |
|||
|
Customer’s name |
Registration No.
|
Initial year of registration Year Month Date |
|
|
Vehicle model
|
Frame number
|
||
|
Interviewer
|
Inspector
|
Engine type
|
Odometer reading
|
|
Customer specified content • • • |
|||
|
Date and time when the trouble occurred |
Frequency of trouble occurrence |
Always occurs Sometimes occurs ( times per day, times per month) |
|
|
Condition of trouble occurrence (How the trouble occurs) |
Weather |
Fine • Cloudy • Rainy • Snowy • Others ( ) |
|
|
Temperature |
°C (°F) — °C (°F) |
||
|
Road conditions |
|||
|
Road surface condition |
|||
|
Accessory installation condition |
|||
|
Diagnostic trouble code |
|||
|
Time stamp |
|||
|
Control module item number/Ver. |
|||
|
Condition of trouble occurrence (How the trouble occurs) |
|||
|
Vehicle bring-in history information |
|||
When removing airbag related parts, refer to Cautions for Airbags.
AIRBAG SYSTEM>General Description>CAUTION
When removing keyless entry-related components, refer to cautions in the security&lock section.
SECURITY AND LOCKS>General Description>CAUTION
Before performing diagnosis, check the following items which might affect keyless entry related problems.
Check the battery.
STARTING/CHARGING SYSTEMS(H4DO)>Battery>INSPECTION
Check the fuse condition.
SECURITY AND LOCKS>Relay and Fuse
Make sure that ampere of the fuse is setting value, and it is not blown out.
Check the connecting condition of harness and harness connector.
|
ILLUSTRATION |
TOOL NUMBER |
DESCRIPTION |
REMARKS |
|
— |
SUBARU SELECT MONITOR 4 |
Used for setting of each function and troubleshooting for electrical system. For detailed operation procedures, refer to “Help” of application. |
|
TOOL NAME |
REMARKS |
|
Circuit tester |
Used for measuring resistance, voltage and current. |
|
DST-i |
Used together with Subaru Select Monitor 4. |
|
(1) |
Data link connector |
(2) |
Body integrated unit |
(3) |
TPMS & keyless entry CM or the keyless entry CM |
|
Terminal No. |
Item |
Measuring condition |
Standard |
|
(R221) or (R80) No. 1 |
CAN-L |
Digital signal; can not be measured |
— |
|
(R221) or (R80) No. 2 |
CAN-H |
Digital signal; can not be measured |
— |
|
(R221) or (R80) No. 3 |
— |
— |
— |
|
(R221) or (R80) No. 4 |
— |
— |
— |
|
(R221) or (R80) No. 5 |
— |
— |
— |
|
(R221) No. 6 ←→ Chassis ground |
Ignition power supply |
When ignition switch is ON |
9 — 16 V |
|
(R80) No. 6 |
— |
— |
— |
|
(R221) or (R80) No. 7 ←→ Chassis ground |
GND |
Always |
1 Ω or less |
|
(R221) or (R80) No. 8 |
— |
— |
— |
|
(R221) or (R80) No. 9 |
— |
— |
— |
|
(R221) or (R80) No. 10 |
— |
— |
— |
|
(R221) or (R80) No. 11 |
— |
— |
— |
|
(R221) or (R80) No. 12 ←→ Chassis ground |
Battery power supply |
Always |
9 — 16 V |
It is possible to diagnose the DTC by performing the indicated inspection mode. After correcting the DTC, perform a necessary inspection mode and make sure that the function is resumed correctly and the DTC is recorded.
|
DTC |
Item |
Note |
|
B2771 |
EEPROM PERFORMANCE |
|
|
B2772 |
CAN COMMUNICATION (AUDIO) STUCK |
|
|
U0073 |
CONTROL MODULE COMMUNICATION BUS OFF |
|
|
U0140 |
LOST COMMUNICATION WITH BODY CONTROL MODULE |
|
|
U0155 |
LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE |
|
|
U0422 |
INVALID DATA RECEIVED FROM BODY CONTROL MODULE |
Diagnostic procedure:
Using the Subaru Select Monitor, perform the clear memory of [Keyless Entry].
COMMON(diag)>Clear memory
Using the Subaru Select Monitor, read the DTC of [Keyless Entry] to check that there is no DTC displayed.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)
If the DTC is displayed on the screen, the trouble is still present. Perform the diagnosis for the displayed DTCs. After solving the DTC, repeat from step 1).
Remove the ignition key from the ignition switch, and insert again.
Turn the ignition switch OFF → ON, and wait for 10 seconds or more.
Using the Subaru Select Monitor, read the DTC of [Keyless Entry] to check that there is no DTC displayed.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)
If the DTC is displayed on the screen, the trouble is still present. Perform the diagnosis for the displayed DTCs.
Detecting condition:
Defective harness
Power supply circuit malfunction
Defective TPMS & keyless entry CM or keyless entry CM
Defective CAN communication circuit
Defective Subaru Select Monitor
Trouble symptom:
Not communicable with Subaru Select Monitor.
Wiring diagram:
Keyless entry system
WIRING SYSTEM>Keyless Entry System
CAN communication system
WIRING SYSTEM>CAN Communication System>WIRING DIAGRAM
Before performing diagnosis, refer to “CAUTION” in “General Description”.
KEYLESS ENTRY(DIAGNOSTICS) >General Description>CAUTION
Turn the ignition switch to ON.
Using the tester, measure the voltage between data link connector and chassis ground.
Connector & terminal
(i288) No. 8 (+) — Chassis ground (−):
(i288) No. 16 (+) — Chassis ground (−):
Is the voltage 10 V or more?
Repair the power supply circuit.
In this case, repair the following item:
Open or ground short circuit of harness between battery and data link connector
Blown out of fuse
Turn the ignition switch to OFF.
Using the tester, measure the resistance between data link connector and chassis ground.
Connector & terminal
(i288) No. 4 — Chassis ground:
(i288) No. 5 — Chassis ground:
Is the resistance less than 5 Ω?
Check for poor contact of the data link connector, and repair a fault, if any. When no fault is found,
4
Repair the harness and connector.
Connect the Subaru Select Monitor to a normal vehicle.
Start the engine and establish communication between the Subaru Select Monitor and vehicle.
Is communication possible?
Use another Subaru Select Monitor because the CAN communication circuit of the Subaru Select Monitor is faulty.
Perform the diagnosis for LAN system.
LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE
Is LAN system OK?
Perform the inspection according to the diagnosis for LAN system.
Check TPMS & keyless entry CM connector or keyless entry CM connector, data link connector or intermediate connector for poor contact.
Is the connector OK?
Repair the connector.
Turn the ignition switch to OFF.
Remove a fuse from the fuse box.
Check the fuse.
SECURITY AND LOCKS>Relay and Fuse
Is the fuse OK?
Replace the fuse. If the replaced fuse blows out easily, repair the ground short circuit in harness between the TPMS & keyless entry CM or keyless entry CM and fuse.
Disconnect the TPMS & keyless entry CM or keyless entry CM connector.
Turn the ignition switch to ON.
Measure the voltage between the TPMS & keyless entry CM or the keyless entry CM connector and chassis ground.
Connector & terminal
Without TPMS
(R80) No. 12 (+) — Chassis ground (−):
With TPMS
(R221) No. 6 (+) — Chassis ground (−):
(R221) No. 12 (+) — Chassis ground (−):
Is the voltage 10 V or more?
Check for open or short circuit in the harness between the TPMS & keyless entry CM or keyless entry CM and fuses.
Measure the resistance in harness between TPMS & keyless entry CM or keyless entry CM connector and chassis ground.
Connector & terminal
Without TPMS
(R80) No. 7 — Chassis ground:
With TPMS
(R221) No. 7 — Chassis ground:
Is the resistance less than 1 Ω?
Check the connection between the data link connector and Subaru Select Monitor.
Repair the harness for ground line.
For detailed operation procedures, refer to “Common (Diagnostics)”.
COMMON(diag)>Data Monitor
For details on the data monitor, refer to the list.
KEYLESS ENTRY(DIAGNOSTICS) >Data Monitor>LIST
|
Item |
Content / display range |
Standard |
Note |
|
Trip Count [count] |
Time stamp information |
time |
— |
|
Count |
|
— |
|
|
Time Count |
ms |
— |
|
|
Battery Voltage |
Battery voltage |
0 — 32 V |
— |
|
Ignition Signal(Line) |
Condition of ignition power supply (direct line) |
ON: When the switch is ON OFF: When the switch is OFF |
Keyless entry CM, always OFF |
|
Ignition Signal (CAN) |
Condition of ignition power supply (CAN communication) |
ON: When the switch is ON OFF: When the switch is OFF |
— |
|
Number of Registered Keys |
Number of registered keyless entry |
0 — 4 |
— |
|
Max Number of Register Keys |
Maximum number of registered keyless entry |
0 — 4 |
— |
|
Key-lock Warning SW |
Key warning switch status |
ON: When the switch is ON OFF: When the switch is OFF |
— |
|
Power Saving Mode |
Electricity save mode condition |
Normal: Normal Brownout: Saving |
— |
|
Keyless ID Registration Mode |
Registration mode condition |
Normal: Normal Factory Reg: Factory registration mode Dealer Reg: After market registration mode Delete: Delete mode |
— |
For detailed operation procedures, refer to “Common (Diagnostics)”.
COMMON(diag)>Freeze Frame Data
For details on freeze frame data, refer to the list.
KEYLESS ENTRY(DIAGNOSTICS) >Freeze Frame Data>LIST
|
Item |
Content / display range |
Standard |
Note |
|
Trip Count |
Time stamp information |
time |
— |
|
Count |
|
— |
|
|
Time Count |
ms |
— |
|
|
Battery Voltage |
Battery voltage |
0 — 32 V |
— |
|
Ignition Signal(Line) |
Condition of ignition power supply (direct line) |
ON: When the switch is ON OFF: When the switch is OFF |
Keyless entry CM, always OFF |
|
Number of Registered Keys |
Number of registered keyless entry |
0 — 4 |
— |
|
Power Saving Mode |
Electricity save mode condition |
OFF: Normal Brownout: Saving |
— |
|
Keyless ID Registration Mode |
Registration mode condition |
Normal: Normal Factory Reg: Factory registration mode Dealer Reg: After market registration mode Delete: Delete mode |
— |
On [Start] screen, select [Diagnosis].
On [Vehicle selection] screen, input the target vehicle information and select [OK].
On [Main Menu] screen, select [Each System].
On [Select System] screen, select [Keyless Entry].
On [Select Function] screen, select [Work Support].
Select a process item.
For detailed operation procedures, refer to “Help” of application.
For details on the work support, refer to the list.
KEYLESS ENTRY(DIAGNOSTICS) >Work Support>LIST
|
Item |
Contents |
Note |
|
Keyless ID Registration |
Registration of keyless ID |
— |
|
Keyless ID Deletion |
Removal of keyless ID |
— |
|
ECU specifications information |
Displays information of TPMS & keyless entry CM or the keyless entry CM. |
— |
For detailed operation procedures, refer to “Common (Diagnostics)”.
COMMON(diag)>Diagnostic Trouble Code (DTC)
For details on DTCs, refer to the list.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)>LIST
|
Code |
Description & trouble part |
Reference |
|
B2771 |
EEPROM PERFORMANCE |
|
|
B2772 |
CONTROL MODULE COMMUNICATION STUCK |
|
|
U0073 |
CONTROL MODULE COMMUNICATION BUS OFF |
|
|
U0140 |
LOST COMMUNICATION WITH BODY CONTROL MODULE |
|
|
U0155 |
LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE |
|
|
U0422 |
INVALID DATA RECEIVED FROM BODY CONTROL MODULE |
DTC detecting condition:
When all the following conditions are met.
Battery voltage stays at 10 V or more for longer than one second.
CAN bus is not in sleep state.
Clear memory is not in process.
Attempt to reading/writing EEPROM fails twice consecutively.
Trouble symptom:
The key cannot be registered.
Cannot be locked/unlocked with keyless entry system.
Before performing diagnosis, refer to “CAUTION” in “General Description”.
KEYLESS ENTRY(DIAGNOSTICS) >General Description>CAUTION
Turn the ignition switch to OFF.
Disconnect the TPMS & keyless entry CM connector or keyless entry CM connector.
Connect the disconnected connectors.
Turn the ignition switch to ON.
Using the Subaru Select Monitor, perform the clear memory of [Keyless Entry].
COMMON(diag)>Clear memory
Turn the ignition switch to OFF.
Turn the ignition switch to ON.
Read the DTC of [Keyless Entry] using the Subaru Select Monitor.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)
Is DTC B2771 displayed? (Current malfunction)
Replace the TPMS & keyless entry CM or keyless entry CM.
SECURITY AND LOCKS>Keyless Entry Control Module
Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.
In this case, temporary poor contact of connector, temporary open or short circuit of harness, or temporary EEPROM access error has occurred.
DTC detecting condition:
When all the following conditions are met.
Battery voltage stays at 10 V or more for longer than one second.
CAN bus is not in sleep state.
Clear memory is not in process.
CAN message register freezes in the TPMS & keyless entry CM or the keyless entry CM
Trouble symptom:
Communication is impossible with Subaru Select Monitor.
Cannot be locked/unlocked with keyless entry system.
Before performing diagnosis, refer to “CAUTION” in “General Description”.
KEYLESS ENTRY(DIAGNOSTICS) >General Description>CAUTION
Turn the ignition switch to OFF.
Disconnect the TPMS & keyless entry CM connector or keyless entry CM connector.
Connect the disconnected connectors.
Turn the ignition switch to ON.
Using the Subaru Select Monitor, perform the clear memory of [Keyless Entry].
COMMON(diag)>Clear memory
Turn the ignition switch to OFF.
Turn the ignition switch to ON.
Read the DTC of [Keyless Entry] using the Subaru Select Monitor.
KEYLESS ENTRY(DIAGNOSTICS) >Diagnostic Trouble Code (DTC)
Is DTC B2772 displayed? (Current malfunction)
Replace the TPMS & keyless entry CM or keyless entry CM.
SECURITY AND LOCKS>Keyless Entry Control Module
Even if DTC is displayed, the circuit has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.
In this case, temporary poor contact of connector, temporary open or short circuit of harness may be the cause.
DTC detecting condition:
When all the following conditions are met.
Battery voltage stays at 10 V or more for longer than one second.
CAN bus is not in sleep state.
Buss off state detected by ISO11898 compliant CAN function is found.
Perform the diagnosis for LAN system.
LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE
DTC detecting condition:
When all the following conditions are met.
Battery voltage stays at 10 V or more for longer than one second.
CAN bus is not in sleep state.
Not transitioned to CAN data transmission stop mode.
When one of reception IDs of body integrated unit becomes and remains in one of the following states for [periodic transmission time (ms) × 40 (frame)].
No reception
Message length of reception ID is shorter than communication software definition length.
Message length of reception ID is longer than 8.
Perform the diagnosis for LAN system.
LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE
DTC detecting condition:
When all the following conditions are met.
Battery voltage stays at 10 V or more for longer than one second.
CAN bus is not in sleep state.
Not transitioned to CAN data transmission stop mode.
When one of reception IDs of combination meter becomes and remains in one of the following states for [periodic transmission time (ms) × 40 (frame)].
No reception
Message length of reception ID is shorter than communication software definition length.
Message length of reception ID is longer than 8.
Perform the diagnosis for LAN system.
LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE
DTC detecting condition:
When all the following conditions are met.
Battery voltage stays at 10 V or more for longer than one second.
CAN bus is not in sleep state.
Not transitioned to CAN data transmission stop mode.
When one of reception IDs of body integrated unit becomes and remains in one of the following states.
Lost communication has not been determined.
The targeted message counter of reception ID has not been updated 32 times or more consecutively. Or check sum error has been consecutively detected 3 times.
Perform the diagnosis for LAN system.
LAN SYSTEM (DIAGNOSTICS)>Basic Diagnostic Procedure>PROCEDURE
|
Symptoms |
Note |
|
Both lock and unlock do not function with keyless entry system. |
Trouble causes:
Power supply circuit malfunction in TPMS & keyless entry CM or the keyless entry CM
Malfunction in TPMS & keyless entry CM or the keyless entry CM
Keyless key malfunction
Inspect LAN system according to the basic diagnostic procedure, and make sure that there is no fault.
Check that the TPMS & keyless entry CM or keyless entry CM is functioning.
Before performing diagnosis, refer to “CAUTION” in “General Description”.
KEYLESS ENTRY(DIAGNOSTICS) >General Description>CAUTION
Perform the instructed procedures.
Perform the instructed procedures.
Perform the instructed procedures.
Perform the instructed procedures.
Perform the instructed procedures.
Perform the instructed procedures.
Perform the instructed procedures.
Perform the instructed procedures.
Check that lock/unlock operates by operating the keyless transmitter.
Does it lock/unlock normally?
Check the door lock circuit.
SECURITY AND LOCKS>Door Lock Control System>INSPECTION > BASIC INSPECTION
Check the fuse.
SECURITY AND LOCKS>Relay and Fuse>INSPECTION
Is the check result OK?
Replace the fuse.
Disconnect the TPMS & keyless entry CM connector or keyless entry CM connector.
Using a tester, measure the voltage between TPMS & keyless entry CM connector or TPMS CM connector and chassis ground.
Connector & terminal
Keyless entry CM
(R80) No. 12 (+) — Chassis ground (−):
Keyless entry & TPMS CM
(R221) No. 12 (+) — Chassis ground (−):
Is the voltage 9 — 16 V?
Repair the power supply circuit.
Disconnect the body integrated unit connector.
Using a tester, measure the resistance between TPMS & keyless entry CM connector or keyless entry CM connector and body integrated unit.
Connector & terminal
Keyless entry CM
(R80) No. 2 — (i171) No. 1:
(R80) No. 1 — (i171) No. 2:
Keyless entry & TPMS CM
(R221) No. 2 — (i171) No. 1:
(R221) No. 1 — (i171) No. 2:
Is the resistance less than 1 Ω?
Repair or replace the open circuit of harness.
Using a tester, measure the resistance between TPMS & keyless entry CM connector or keyless entry CM connector and chassis ground.
Connector & terminal
Keyless entry CM
(R80) No. 2 — Chassis ground:
(R80) No. 1 — Chassis ground:
Keyless entry & TPMS CM
(R221) No. 2 — Chassis ground:
(R221) No. 1 — Chassis ground:
Is the resistance 10 kΩ or more?
Repair or replace the short circuit of the harness.
Check the keyless transmitter battery.
SECURITY AND LOCKS>Keyless Transmitter>INSPECTION
Is the battery OK?
Replace the keyless transmitter battery.
SECURITY AND LOCKS>Keyless Transmitter
Connect the TPMS & keyless entry CM connector or keyless entry CM connector.
Turn the ignition switch to OFF and close all doors.
Perform the lock operation using the keyless key.
Does the door lock?
Currently, it is normal.
Replace the TPMS & keyless entry CM or keyless entry CM.
WHEEL AND TIRE SYSTEM>Tire Pressure Monitoring System
SECURITY AND LOCKS>Keyless Entry Control Module