Audio System Symptom Troubleshooting - No sound is heard from the speaker(s) (display is normal) (with premium audio system)
No sound is heard from the speaker(s) (display is normal) (with premium audio system)
NOTE:
  • Check the vehicle battery condition first.
  • Check the connectors for poor connections or loose terminals.
  • Set the fader and balance positions to the center.
  • Before doing the troubleshooting, do the Audio unit power switch will not turn on troubleshooting.
  1. Turn the ignition switch to ON (II).
  1. Turn on the audio unit and make sure the volume button is not set to the MIN level.
Is it at the MIN level?
YES -
Raise the volume level, and recheck the function.■
NO -
Go to Step 3 .
  1. On the steering wheel, check the navigation talk command, and/or the Hands Free Telephone talk command function.
Are the navigation talk command and/or the HFT talk command function set?
YES -
Cancel the navigation talk command by pressing the navigation BACK button, and/or HFT talk command, press the HFT BACK button, then recheck the function.■
NO -
Go to Step 4 .
  1. Do the speaker check mode with the self-diagnostic function .
Do all speakers produce a tone?
YES -
System is OK at this time. Check for poor connections at the audio unit, speakers and stereo amplifier.■
NO -
Go to Step 5 .
  1. Turn the ignition switch to LOCK (0).
  1. Check the speaker(s) with on sound for any damage.
Is there any damage?
YES -
Replace the speaker and recheck.■
NO -
Go to Step 7 .
  1. Remove the speaker(s) with no sound, and disconnect its connector.
  1. Check the speaker 2P connector for a loose or poor connection.
Reconnect the speaker connector, and recheck the symptom; is the condition still present?
YES -
Go to Step 9 .
NO -
Intermittent failure. Operation is normal.■
  1. Test the speaker(s) .
Is the speaker OK?
YES -
Go to Step 10 .
NO -
Replace the speaker(s).■
  1. Disconnect stereo amplifier connector A (18P) and the speaker connector.
  1. Check for continuity between body ground and stereo amplifier connector A (18P) according to the table.
    Speaker
    Stereo amplifier terminal
    Wire color
    Left front door speaker, Left front tweeter
    A16 (+)
    BLK
    A7 (−)
    BLU
    Right front door speaker, Right front tweeter
    A15 (+)
    RED
    A6 (−)
    GRN
    Left rear door speaker
    A13 (+)
    WHT
    A4 (−)
    GRN
    Right rear door speaker
    A12 (+)
    RED
    A3 (−)
    BLU
    Front center speaker
    A11 (+)
    YEL
    A2 (−)
    BLU
    Subwoofer
    A10 (+)
    GRY
    A1 (−)
    LT BLU
    Left rear speaker
    A17 (+)
    YEL
    A8 (−)
    BRN
    Right rear speaker
    A14 (+)
    BLU [PNK]
    A5 (−)
    ORN [BRN]

    [ ]:
    RHD model

Is there continuity?
YES -
Repair short in the wire(s) between the stereo amplifier and the speaker(s).■
NO -
Go to Step 12 .
  1. Connect the speaker connector terminal (+) and (−) with a jumper wire.