Audio System Symptom Troubleshooting Index

Symptom
Diagnostic procedure
Also check for
Poor AM or FM radio reception or interference (with premium audio system)
  • Antenna lead short or open in the wire
  • Aftermarket window tinting
Poor AM or FM radio reception or interference (without premium audio system)
Audio unit power switch will not turn on (No information display and no sound)
Audio unit power switch will not turn off
No sound is heard from the speaker(s) (display is normal) (with premium audio system)
No sound is heard from the speaker(s) (display is normal) (without premium audio system)
Audio system sound is weak or distorted (display is normal)
Audio/navigation switch panel button illumination does not work (with navigation system)
Audio unit button illumination does not work (without navigation system)
Radio preset memory is lost
  • Battery condition
  • Battery cable condition
Audio disc does not eject
Audio disc changer does not load all six discs
Tyre pressure (over-inflated), disc smudged, dirty, or scratched
Audio disc changer does not move between discs
Volume does not change
Radio tuner does not change stations
Security indicator does not work properly
Audio disc does not load
Audio disc does not play
Foreign objects such coins or paper inserted in the CD changer/player
Audio disc skips
Tyre pressure (over-inflated), disc smudged, dirty, or scratched
Audio system information does not display on the audio/navigation switch panel display unit (with navigation system)
Audio system information does not display on the center display unit (without navigation system)
Audio remote switch does not work properly
Audio unit button does not work
Audio unit disc indicator does not work
USB device does not function
Only when USB device is connected, sound does not come out from the left speaker
Only when USB device is connected, sound does not come out from the right speaker