Both fans do not run at low speed with the A/C on (but the A/C compressor runs with the A/C on)
Diagnostic procedure
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Also check for
HVAC DTCs
Blown fuse No. 3−6 (MAIN FAN MTR) (30 A) in the under-hood fuse/relay box
Faulty radiator fan relay
Faulty fan control relay in the relay circuit board
Cleanliness and tightness of all terminals